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Troubleshooting for Scanning
Problems Indicated by Messages on the LCD Screen or
Status Light
❏ Make sure the product is connected to your computer properly.
❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the
light source in the scanner unit may need to be replaced. Contact your dealer.
❏ Make sure the scanning software is fully installed.
See the paper manual for instructions on installing the scanning software.
Problems When Starting a Scan
❏ Check the status light and make sure the product is ready to scan.
❏ Make sure your cables are securely connected to the product and a working electrical outlet.
If necessary, test your product’s AC adapter by plugging in another electrical device and turning it on.
❏ Turn off the product and computer, and then check the interface cable connection between them to make sure it is
secure.
❏ Make sure you select the correct product if a scanner list appears when starting to scan.
Windows:
When you start Epson Scan using the EPSON Scan icon, and the Select Scanner list is displayed, make sure you
select the model of your product.
Mac OS X:
When you start Epson Scan from the Applications folder and the Select Scanner list is displayed, make sure you
select the model of your product.
❏ Connect the product directly to the computer’s external USB port or through one USB hub only. The product may
not work properly when connected to the computer through more than one USB hub. If the problem persists, try
connecting the product directly to the computer.
❏ If more than one product is connected to your computer, it may not work. Connect only the product you want to
use, and then try scanning again.
❏ If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the
paper manual.
& “Uninstalling Your Software” on page 75
User’s Guide
Troubleshooting for Scanning
92
- User’s Guide 1
- Copyright and Trademarks 2
- Contents 4
- Troubleshooting for Scanning 5
- Product Information 5
- Where to Find Information 7
- Caution, Important and Note 7
- Operating System Versions 7
- Using Epson Connect Service 8
- Safety Instructions 9
- Restrictions on Copying 11
- Important Instructions 12
- Getting to Know Your Product 13
- Guide to the Control Panel 15
- Paper Handling 17
- Loading Paper 19
- Loading Envelopes 21
- Flip the feeder guard back 22
- Placing Originals 23
- Printing 24
- Basic Operations 26
- Canceling printing 29
- Other Options 30
- Product settings for Windows 31
- Fit to page printing 33
- Pages per sheet printing 34
- Setup for Windows 35
- Setup for Mac OS X 37
- Scanning 38
- Click Preview 39
- Click Scan 39
- Image Adjustment Features 40
- Scanning in Full Auto Mode 43
- Scanning in Home Mode 44
- Scanning in Office Mode 46
- Scanning in Professional Mode 48
- Selecting a preview mode 50
- Creating a marquee 51
- Adjusting a marquee 51
- Various Types of Scanning 52
- Your scanned image is saved 53
- Scanning a Photo 56
- Software Information 57
- How to start 58
- How to access the help 58
- Epson Event Manager 58
- ABBYY FineReader 58
- Refilling Ink 60
- Checking the Ink Levels 61
- Refilling the Ink Tanks 61
- Do not pull the tubes 62
- Cleaning the Print Head 66
- Aligning the Print Head 67
- Saving Power 69
- Cleaning the Product 70
- Transporting the Product 71
- Important: 73
- For Windows 74
- For Mac OS X 74
- Uninstalling Your Software 75
- Diagnosing the Problem 78
- Paper Jams 80
- Open the scanner unit 81
- Print Quality Help 82
- Horizontal banding 83
- Incorrect or missing colors 83
- Blurry or smeared print 84
- Incorrect margins 85
- Printout has a slight slant 85
- Inverted image 86
- Blank pages print 86
- Printing is too slow 86
- Paper Does Not Feed Correctly 87
- The Product Does Not Print 88
- Other Problem 90
- Using the button 93
- Problems With Scanning Time 94
- Problems With Scanned Images 94
- Cannot scan the area you want 96
- Technical Specifications 99
- Printable area 100
- Scanner specifications 101
- Mechanical 101
- Electrical 102
- Environmental 102
- Standards and approvals 102
- Interface 103
- Where To Get Help 104
- Help for Users in Europe 105
- Help for Users in Taiwan 105
- Help for Users in Singapore 106
- Help for Users in Thailand 106
- Help for Users in Vietnam 107
- Help for Users in Indonesia 107
- Help for Users in Hong Kong 108
- Help for Users in Malaysia 108
- Help for Users in India 109
- Epson India Regional Offices: 110
- Helpline 110
- User’s Guide 112
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Tabla de contenidos
LCD Display
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Charge Meter
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Charging
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Recharging
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Trimming
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Cleaning
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Assistance
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Accessories
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IMPORTANTES
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SEGURIDAD
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ADVERTENCIA
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GUARDE ESTAS
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IMPORTANTE
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Pantalla LCD
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Limpieza
34
Asistencia
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Accesorios
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