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• If the computer cannot recognize the HP software CD in the CD drive, inspect the CD
for damage. You can download the device driver from the HP Web site (
www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Understand the Printer Status Report and Self-Test Report
Use the Printer Status Report or Self-Test Report to:
• View current device information and ink cartridge status
• Help troubleshoot problems
The Printer Status Report and the Self-Test Report also contain a log of recent events.
NOTE: If your product does not support wireless communication, the report is called
the "Printer Status Report". If your product supports wireless communication, the
report is called the "Self-Test Report".
If you need to call HP, it is often useful to print the Printer Status Report or Self-Test
Report before calling.
Printer Status Report
Chapter 7
124 Solve a problem
- OFFICEJET 4500 1
- One series 3
- Contents 5
- 1 Get started 13
- Eco-Tips 14
- Understand the device parts 14
- Printing supplies area 15
- Back view 15
- Use the product control panel 16
- Change product settings 17
- Types of messages 18
- Select print media 19
- Select print media 17 21
- Chapter 1 22
- 18 Get started 22
- Load media 23
- 20 Get started 24
- Maintain the device 25
- Clean the exterior 26
- Maintain the device 23 27
- Turn off the device 28
- Print documents 29
- Print brochures 30
- Print on envelopes 31
- Print a Web page 32
- Print photos 33
- Chapter 2 34
- 30 Print 34
- Print borderless documents 36
- Print borderless documents 33 37
- 34 Print 38
- Scan an original 39
- Chapter 3 40
- Copy documents 41
- Change copy settings 41
- Chapter 4 42
- Send a fax 43
- Chapter 5 44
- Send a fax 41 45
- Send a fax from memory 46
- Schedule a fax to send later 46
- Send a fax 43 47
- Receive a fax 48
- Set up backup fax 49
- Poll to receive a fax 50
- Receive a fax 47 51
- Block junk fax numbers 52
- Receive a fax 49 53
- Change fax settings 55
- Configure the fax header 56
- Change fax settings 53 57
- Set the dial type 58
- Set the redial options 58
- Set the fax speed 58
- Set the fax sound volume 59
- Use reports 60
- Print fax error reports 61
- Print and view the fax log 61
- Clear the fax log 62
- 2. Press OK 63
- 6 Work with ink cartridges 64
- Handle the ink cartridges 66
- Replace the ink cartridges 66
- Replace the ink cartridges 63 67
- 1 Copper-colored contacts 68
- 3 Ink nozzles under tape 68
- Chapter 6 68
- 64 Work with ink cartridges 68
- Replace the ink cartridges 65 69
- Store printing supplies 70
- Clean the ink cartridges 72
- 7 Solve a problem 74
- Obtain electronic support 75
- HP support by phone 75
- 72 Solve a problem 76
- www.hp.com/support 77
- 74 Solve a problem 78
- Solve printing problems 79
- Blank or partial page printed 80
- Solve printing problems 77 81
- Solution 2: Check the paper 82
- 80 Solve a problem 84
- 84 Solve a problem 88
- The letters are jagged 89
- The letters are smeared 89
- The lines are straight 89
- The lines are jagged 90
- 86 Solve a problem 90
- 88 Solve a problem 92
- 90 Solve a problem 94
- 2 Ink nozzles (do not clean) 95
- Solve paper-feed problems 96
- Solve paper-feed problems 93 97
- Solve copy problems 98
- Size is reduced 99
- Copy quality is poor 99
- Copy defects are apparent 99
- Solve scan problems 100
- Scanner did nothing 101
- Scan takes too long 101
- Text cannot be edited 102
- Error messages appear 103
- Solve fax problems 104
- The fax test failed 105
- 102 Solve a problem 106
- Chapter 7 106
- 1 Telephone wall jack 107
- Solve fax problems 103 107
- 104 Solve a problem 108
- Solve fax problems 105 109
- 106 Solve a problem 110
- Solve fax problems 107 111
- 108 Solve a problem 112
- 3 Telephone 113
- Solve fax problems 109 113
- 110 Solve a problem 114
- Solve fax problems 111 115
- 112 Solve a problem 116
- 114 Solve a problem 118
- 118 Solve a problem 122
- 120 Solve a problem 124
- 122 Solve a problem 126
- 124 Solve a problem 128
- 126 Solve a problem 130
- Clear jams 131
- Avoid paper jams 132
- Clear jams 129 133
- Warranty information 134
- Warranty information 131 135
- Device specifications 137
- System requirements 138
- Media specifications 139
- Understand supported sizes 139
- Set minimum margins 142
- Print resolution 143
- Print specifications 143
- Copy specifications 143
- Fax specifications 144
- Scan specifications 145
- Operating environment 145
- Electrical requirements 145
- Regulatory information 146
- FCC statement 147
- Geräuschemission 148
- Regulatory information 145 149
- Appendix A 150
- 146 Technical information 150
- Australia wired fax statement 151
- Aviso aos usuários no Brasil 152
- Regulatory model number 153
- Declaration of conformity 154
- DECLARATION OF CONFORMITY 155
- Paper use 156
- Plastics 156
- Material safety data sheets 156
- Recycling program 156
- Power consumption 158
- Chemical Substances 158
- RoHS notices (China only) 158
- Third-party licenses 159
- Third-party licenses 157 161
- 158 Technical information 162
- 160 Technical information 164
- OpenSSL 165
- 162 Technical information 166
- Third-party licenses 163 167
- 164 Technical information 168
- Third-party licenses 165 169
- Third-party licenses 167 171
- 168 Technical information 172
- Third-party licenses 169 173
- 170 Technical information 174
- Third-party licenses 171 175
- 172 Technical information 176
- Supplies 177
- HP media 178
- C Additional fax setup 179
- Back view of the device 182
- Case E: Shared voice/fax line 185
- Back view of the product 190
- Serial-type fax setup 200
- Test fax setup 201
- Change basic network settings 202
- Set link speed 203
- To View IP settings 203
- To Change IP settings 203
- To print a wireless test page 207
- Reset wireless settings 207
- Change the connection method 207
- Other guidelines 208
- Toolbox (Windows) 211
- HP Utility (Mac OS X) 211
- Open the HP Utility 212
- Fax Memory Full 214
- Device Disconnected 214
- Ink Alert 214
- Cartridge Problem 215
- Paper Mismatch 217
- Paper Jam 217
- The printer is out of paper 218
- Printer Offline 218
- Printer Paused 218
- Document failed to print 218
- General printer error 218
- Align cartridge 219
- Symbols/Numerics 220
- Podręcznik użytkownika 228
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